PRIVACY POLICY

Effective Date: 1/1/2025

AtThe Sloane Elystan Company, your privacy is treated with the highest level of care, respect, and discretion. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or engage with our services. It also outlines your rights under applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect information to enhance your experience and ensure the delivery of seamless, personalized services.

Personal Information

Name, email address, phone number
Billing and shipping address
Travel preferences, dates, and companion information
Payment details (processed through secure third-party providers)

Technical & Usage Data

IP address, browser type, device information
Pages visited, time spent on the site, and referring URLs
Cookies and similar technologies (see Section 7)

2. How We Use Your Information

Your information allows us to provide high-touch, tailored service experiences. We use it to:

Process bookings and reservations
Coordinate concierge services and experiences
Respond to inquiries and provide client support
Personalize your experience with us
Send service updates and occasional marketing (with your consent)
Improve website functionality and user experience

We always use your data responsibly and only for purposes directly aligned with your interaction with our company.

3. Legal Basis for Processing (GDPR Compliance)

For individuals in the European Union, we collect and process your personal data only when we have a legal basis, including:

Your consent
Fulfillment of a contract or requested service
Compliance with legal obligations
Our legitimate interest in improving our services and communication

4. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

Access to the personal data we hold about you
Correction of inaccurate or incomplete information
Deletion (“Right to be Forgotten”)
Data portability (request to transfer your data to another provider)
Withdraw consent at any time
Opt-out of marketing or the sale of your personal information (for California residents)

To exercise these rights, please contact us at: [Insert contact email or link to privacy form].

5. Sharing Your Information

We only share your information when it is essential to deliver the services you request, such as with:

Trusted third-party service providers (e.g., airlines, private charters, villas, drivers)
Payment processors operating under strict confidentiality agreements
Legal authorities, if required by applicable law

We never sell your personal data.

6. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. All data is stored securely using industry-standard safeguards.

7. Cookies and Tracking Technologies

Our site uses cookies to enhance user experience, monitor website performance, and improve our offerings.

You may control or disable cookies via your browser settings. For more details, see our [Cookie Policy] (if applicable).

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

9. Children’s Privacy

We do not knowingly collect or store personal information from individuals under 16 years of age.

10. International Data Transfers

If you are located outside the country where our servers are based, please be aware that your data may be transferred to—and processed in—other countries. We ensure adequate data protection standards are in place for international transfers, in line with GDPR requirements.

11. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in legal or regulatory requirements or our business practices. Any changes will be posted here with an updated “Effective Date.”

For questions about this policy or to exercise your privacy rights, please contact:

Sloane Elystan Company
[+1.561.941.0440

enquiries@sloaneelystantravel.com